Problems signing in

Most sign-in problems are a mistyped email or password, or using a different sign-in method from the one the account was made with. You can reset a forgotten password from the sign-in screen.

Forgotten password

1. On the sign-in screen, type your email address in the Email box.
2. Tap Forgot password? under the Sign in button.
3. Open the email we send you and follow the link to choose a new password.

If you tap Forgot password? before typing your email, the app asks you to type it first.

What the message means

What the app tells you	What it means
That email and password don’t match	One of them is wrong. Check for typing mistakes, or reset the password
No account with that email yet	Check the spelling of the address, or create an account
That email already has an account	You are creating an account that already exists. Sign in instead
Pick a longer password	A password needs at least 6 characters
That doesn’t look like an email address	Check the address for a typing mistake
Enter your email and password first	One of the two boxes is empty

You used Google or Apple before

An account made with Continue with Google or Continue with Apple is opened the same way each time, not with a password typed into the app. Use the button you used the first time.

Continue with Apple is shown on iPhone and iPad only. An account made with Apple can only be opened on one of those.

You were sorting as a guest

A guest has no email or password, so there is nothing to sign in with. If you signed out as a guest, or deleted the app, those sets cannot be brought back. To avoid this in future, create an account from inside the app. See Guest mode and keeping your sets safe.

Nothing happens when you tap

Signing in needs an internet connection. Check yours and try again.

You deleted your account

After an account is deleted, it cannot be signed in to again. You can create a new one, which starts empty. See Deleting your account.

For the ways to sign in, see Creating an account, signing in and signing out.