Troubleshooting
Solutions to common issues
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Problems signing in
Most sign-in problems are a mistyped email or password, or using a different sign-in method from last time. You can reset a forgotten password.
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A set cannot be found or looks wrong
If the app cannot find a set, check the number on the instruction booklet, check your connection, then try browsing for the set by name.
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The camera will not open
The camera needs your permission the first time, and a sort in progress before it will scan. Here is what each message means and what to do.
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A scan failed or found nothing
Most failed scans are down to the connection or a busy scanner, and trying again works. If a scan finds no pieces, the photo is usually the cause.
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Using the app without a signal
BrickSorter needs an internet connection for most things. A short gap in the signal while you are placing pieces is fine. Here is what needs a connection.
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The app says a newer version is ready
Tap Restart now in Settings. The app opens again on the newer version, and your sets and progress are untouched. It never restarts by itself.
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